Job Description

The Director of Business Intelligence & Analytics has a pivotal role in the Technology Leadership Team, responsible for building and leading the BI and analytics function to drive business insight and decision-making across the organization.

This role is a hands-on leader who both delivers and develops—personally contributing to high-impact reporting, analytics, metric design, and solution delivery while coaching, mentoring, and scaling a high-performing BI team. The Director sets the standard through active participation (e.g., dashboard builds, KPI definitions, analytical framing, solution reviews) and elevates team capability through structured coaching, feedback, and practical skill-building.

This role partners with operational leaders and serves as the business owner for key operational systems that support field execution.
The Director of Business Intelligence & Analytics reports to the Chief Information Officer.

Work from Home-Northeast Based 

Job Responsibilities

• Operational Reporting & Data Strategy: Define, implement, and execute the organization’s operational reporting and data strategy aligned to business objectives; personally lead the design of priority KPI frameworks and reporting patterns while coaching the team on scalable, maintainable approaches.
• Business Reporting & Self-Service Enablement: Lead the business reporting function—tracking key metrics and initiatives through automated dashboards and self-serve tools (e.g., Power BI)—and remain hands-on in the creation, refinement, and governance of critical reporting assets.
• Performance Monitoring & Metric Design: Collaborate with operational leaders to ensure the right metrics and systems are in place to measure success; personally engage in metric definition and instrumentation for the most business-critical initiatives.
• Metric Integrity & Governance: Ensure key performance metrics remain relevant, scalable, reliable, and consistently defined; establish review cadences and quality checks, modeling disciplined metric stewardship for the team.

Qualifications

• Bachelor’s degree in data science, Computer Science, Information Systems, or related field; convenience retail and/or hospitality industry experience preferred.
• 10+ years of experience in analytics and business intelligence, with a proven track record leading enterprise or line-of-business data initiatives.
• Demonstrated ability to translate data insights into strategic business recommendations, with strong problem-solving skills and evidence of driving business results.
• Hands-on experience with data visualization tools (e.g., Power BI) and advanced analytics techniques; ability to personally build, review, and improve BI solutions.
• Excellent leadership and team management skills, including cross-functional leadership; prior people leadership experience preferred.
• Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders.
• Ability to work effectively within a matrix organization.
• Capacity to deal with ambiguity, thrive in dynamic environments, and effectively cope with change.

Location & Travel

• Position is based in Philadelphia at Aramark Headquarters or remote.
• Requires 10–15% travel within the United States and Canada.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.