Collections Specialist
Location
Iowa + 3 moreAll locations: Iowa, Nevada, North Carolina, South Carolina
Posted
5 days ago
Salary
$20 - $27 / hour
Seniority
Mid Level
Job Description
Job Requirements
- High School diploma or equivalent.
- Typically requires 1–3 years of mortgage service experience and high‑volume collections experience.
- Goal‑oriented with the ability to thrive in a fast‑paced environment.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities with strong attention to detail.
- Call center experience preferred.
- Knowledge of collections procedures and best practices.
- Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
- Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
- Strong negotiation, active listening, and communication skills.
- Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.
- Strong problem‑solving, time‑management, and organizational skills.
- Ability to thrive in a fast‑paced, collaborative environment.
- Strong attention to detail with the ability to meet goals and deadlines.
- Ability to interact and communicate effectively with individuals at all levels of the organization.
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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