Telephony Engineer
Location
United States
Posted
1 day ago
Salary
Not specified
Seniority
Mid Level
Job Description
Role Description
We’re looking for a Senior Telephony Engineer to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like NICE CXone, RingCentral, Genesys , and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams.
- Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems.
- Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems.
- Optimize call flows, IVRs, routing logic, and contact center performance metrics.
- Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes.
- Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms.
- Manage vendor relationships and monitor service performance, SLAs, and escalations.
- Ensure compliance with regulatory, privacy, and security standards.
- Create and maintain documentation on infrastructure, integrations, and procedures.
Qualifications
- 5+ years of experience in telephony engineering or voice infrastructure roles.
- Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
- Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
- Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
- Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
- Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
- Experience working in enterprise environments with high availability and scalability needs.
- Excellent communication and documentation skills.
Requirements
- Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc.
- Experience with CRM platforms (e.g., Salesforce, Zendesk) integration.
- Certifications in NICE, Genesys, or equivalent telephony solutions.
- Exposure to contact center analytics and reporting tools.
Benefits
- Opportunity to work at a high-growth AI startup, backed by top investors.
- Fast Growth - Backed by a16z and YC, on track for eight figure ARR.
- Ownership & Autonomy - Take full ownership of projects and ship fast.
- Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
- Work With the Best - Join a world-class team of engineers and builders.
Job Requirements
- 5+ years of experience in telephony engineering or voice infrastructure roles.
- Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
- Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
- Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
- Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
- Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
- Experience working in enterprise environments with high availability and scalability needs.
- Excellent communication and documentation skills.
- Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc.
- Experience with CRM platforms (e.g., Salesforce, Zendesk) integration.
- Certifications in NICE, Genesys, or equivalent telephony solutions.
- Exposure to contact center analytics and reporting tools.
Benefits
- Opportunity to work at a high-growth AI startup, backed by top investors.
- Fast Growth - Backed by a16z and YC, on track for eight figure ARR.
- Ownership & Autonomy - Take full ownership of projects and ship fast.
- Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
- Work With the Best - Join a world-class team of engineers and builders.
Related Guides
Related Categories
Related Job Pages
More Network Engineer Jobs
This role involves owning the network lifecycle, focusing on designing and managing the Palo Alto Next-Generation Firewall environment, including Panorama and complex VPN tunnels. The engineer will also master dynamic routing protocols like BGP within the Juniper ecosystem and administer the Dell switching fabric.
The role involves designing and supporting complex hybrid network architectures connecting on-premise environments with Google Cloud, including troubleshooting issues across routing, DNS, and load balancing layers. Responsibilities also include building and maintaining infrastructure using Infrastructure as Code tools like Terraform and improving network reliability through automation.
Transport Engineer
Vero NetworksVero Fiber Networks specializes in building and operating dedicated fiber networks for K-12 educators, data centers, wireless infrastructure, and open-access network customers. Our mission is to bridge the digital divide by delivering the most advanced and reliable networks.
The Transport Engineer is responsible for the end-to-end lifecycle of transport connectivity, including designing, engineering, and delivering backhaul solutions using technologies like DWDM and Carrier Ethernet. This role also involves managing relationships with transport carriers and infrastructure partners for procurement and service delivery coordination.
Lead Network Advisor
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Network Consultant - REMOTE. In this role, you will have the unique opportunity to guide our clients through intricate network strategies and solutions, ensuring they are we...
