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Otis Elevator Co.

We give people freedom to connect and thrive in a taller, faster, smarter world.

Senior Manager, New Equipment Field Ops Support

OperationsOperationsFull TimeRemoteSeniorTeam 10,001+Since 1853H1B No SponsorCompany SiteLinkedIn

Location

Florida + 4 moreAll locations: Florida, Maryland, Michigan, South Carolina, Texas

Posted

1 day ago

Salary

Not specified

Seniority

Senior

10 yrs expEnglish

Job Description

• Provide field engineering support for field hardware & software issues on GeN2 & other Traction Products. • Provide technical engineering assistance for startup and adjusting issues on GeN2 & other Traction Products. • Drive GeN2 installation efficiency improvements. • Provide after installation product support. • Interface with OSC field engineering for similar product issues. (GCS-M & RMH controllers, door operators, drives, etc.) • Assist on field turn backs on GeN2 & other Traction Products and on resolution with the Florence factory. • Work closely with CLC engineering on design changes, and product upgrade instructions. • Work with new product development teams to develop documentation, training, & support for new and optimized equipment. • Point of contact for field personnel with code questions. • Work with software engineers to develop and implement new features.

Job Requirements

  • 10+ years elevator field experience
  • 5+ years managing construction / Mod installations
  • GCS & E2 Controls experience
  • Compass experience
  • Excellent interpersonal and leadership skills
  • Must be able to communicate effectively with a wide variety of people with diverse backgrounds of all levels and disciplines
  • Excellent oral and written communication as well as presentation skills
  • Windows computer knowledge and document creation skills
  • Project management / project lead experience
  • Must be able to facilitate change
  • Must possess a valid passport.

Benefits

  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

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