• Serve as the primary point of contact for Media Center users • Manage and process all user requests, including: 1. Reviewing and approving new user accounts; 2. Conducting annual user account reviews; 3. Processing asset orders (ads, materials, photos); 4. Managing general inquiries via the Media Center email box • Provide consultation and technical assistance to users on selecting and ordering assets. • Check for applicable talent and use fees prior to fulfilling orders and advise users accordingly. • Coordinate production services to create or adapt assets, including graphic support, tagging, dubbing, voiceovers, editing, formatting, and delivery of final media products. • Coordinate translation of assets and work • Maintain and manage a secure FTP site for asset file transfers. • Maintain secure and accurate records of agreements, asset distribution, contact information, and related documentation. • Ensure timely processing of all requests in accordance with established service standards. • Identify prospective assets aligned with DNPAO health topics for review and potential inclusion in the Media Center. • Support the Steering Committee review process for asset inclusion. • Communicate with submitting organizations regarding file acquisition and required documentation. • Acquire master and/or native files of approved assets and coordinate negotiation of talent, music, and use rights transfers. • Upload and manage assets within the Media Center database and web application. • Conduct annual reviews of talent, music, and use documentation to ensure continued authorization. • Notify users at least 30 days before asset use agreements expire and request feedback and evaluation data. • Conduct archiving processes to remove outdated, expired, or inappropriate assets from the Media Center.