PowerFLOW is a CFD product of SIMULIA a Dassault Systèmes brand.
Support Engineer
Location
California
Posted
6 days ago
Salary
$120K - $200K / year
Seniority
Senior
Job Description
Job Requirements
- Several years of programming experience (Ex. could build a server in node.js)
- Have experience responding to customer inquiries
- Excited to diagnose and trouble shoot technical issues
- Care about the problem of finding high quality knowledge and recognize how important this is for the world
Benefits
- premium healthcare benefits (medical, dental, vision)
- fertility benefits
- monthly wellness stipend
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Technical Support Engineer
incident.ioincident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop. Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters. We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The Technical Support Engineer will be responsible for delighting customers by resolving their technical challenges through inbound support over Slack and Pylon. This role also involves capturing customer feedback for Product and Engineering and collaborating with them to debug issues and enhance support processes.
The technician serves as the primary North American technical and project support resource, providing remote system checkout, validation, programming, configuration review, and troubleshooting for refrigeration and controls systems. This role involves supporting store onboarding activities and handling Programming Change Requests while collaborating closely with field technicians and project teams to ensure proper system configuration and operational readiness.
The Client Success Engineer designs scalable technical solutions and manages smooth transitions from sales to delivery for strategic clients, engaging in technical discovery and developing implementation plans. Responsibilities include leading platform configuration, supporting API integrations and product feed setup, and acting as the primary technical point of contact during onboarding and expansion.
The Client Success Engineer designs scalable technical solutions and manages smooth transitions from sales to delivery for strategic clients, engaging in technical discovery and developing implementation plans. Responsibilities include leading platform configuration, supporting API integrations and product feed setup, and acting as the primary technical contact during onboarding and post-launch phases.
