Gifthealth

Seamlessly unifying access, fulfillment, and support for faster, simpler digital pharmacy care.

Prompt Engineer

EngineerEngineerFull TimeRemoteJuniorTeam 501-1,000Since 2020Company Site LinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

• Cleans up, improves, and optimizes existing AI prompts and workflows to reduce bloat and increase accuracy, efficiency, and customer satisfaction • Creates and maintains a suite of automated and manual tests to ensure quality, prevents regression, and validates AI tool performance • Conducts regular audits of current AI tool implementations and create comprehensive documentation for team members and leadership • Audits samples of customer phone calls to verify accuracy of success rate metrics and diagnose issues with current automation tools • Independently identifies areas for improvement in AI tools and propose strategic changes to address gaps or inefficiencies • Works with Customer Service leadership to discover new opportunities where AI tools can reduce workload for live agents • Collaborates with the Engineering team to request necessary API changes and new endpoints to support and enhance AI tools

Job Requirements

Bachelor’s degree in computer science, information technology, linguistics, communications, or a related field OR 2–4 years of equivalent professional experience in prompt engineering, customer service operations, technical writing, or a closely related discipline (Required)
Training in quality assurance, Six Sigma, or process improvement methodologies (Preferred)
Certifications or coursework in AI/ML, natural language processing, or prompt engineering (Preferred)
1–3 years of experience in customer service, technical support, or a user-facing operations role (Required)
Demonstrated experience creating and improving internal procedures, workflows, or knowledge resources (Required)
Prior experience with AI tools, prompt engineering, or conversational AI platforms (Preferred)
Experience auditing or evaluating AI tool performance, including call monitoring or quality assurance (Preferred)
Experience working in healthcare, pharmacy, or a regulated industry (Preferred)
Strong written and verbal communication skills, with emphasis on clear, customer-facing language skills (Required)
Documentation and procedure development skills (Required)
Ability to create, edit, and test AI prompts and automated workflows (Required)