• Quickly ramp on product and customer needs while managing strategic accounts and coaching the CSM team. • Drive consistent execution against Engagements, CTAs, CSQLs, and customer health metrics. • Improve adoption, retention, and expansion by proactively managing customer risk. • Ensure Success Plans, onboarding, and Addigy best practices are consistently executed. • Oversee and mentor a team of Customer Success Managers (CSMs), providing guidance on account strategies, performance, and professional development. • Manage a subset of strategic customer accounts, serving as the primary Customer Success Manager. • Establish and project-manage the onboarding process for dedicated accounts, including defining tailored success plans and clear success criteria.