Monarch Talent Solutions
Executive Accounting, Finance, & Human Resources Search Firm. We Put Humanity Back Into Hiring. #humanizeit
ServiceNow FSO Architect
Location
California
Posted
6 days ago
Salary
$140K - $160K / year
Seniority
Lead
Job Description
• Architect and implement ServiceNow FSO and CSM solutions
• Design solutions using the Financial Services Data Model
• Lead requirements gathering and translate business needs into technical architecture
• Configure and customize ServiceNow applications and workflows
• Develop and review Business Rules, Script Includes, UI Actions, and integrations
• Guide Agile sprint planning, demos, and solution delivery
• Design dispute management, payment operations, and customer lifecycle workflows
• Support implementation, testing, and production deployment
• Work closely with business stakeholders, developers, and analysts
• Document architecture and solution design
• Provide troubleshooting and platform guidance
Job Requirements
- 10+ years of ServiceNow experience
- Experience with Financial Services Operations (FSO) and Customer Service Management (CSM)
- Architecture or technical solution design experience
- Experience with the Financial Services Data Model
- Strong ServiceNow scripting (JavaScript)
- Experience with REST/SOAP integrations and ServiceNow APIs
- Hands-on experience with Business Rules, Script Includes, and UI components
- Experience working within Agile environments
- ServiceNow Certified System Administrator (CSA) (preferred)
- Experience implementing dispute management or financial case workflows (preferred)
- Knowledge of CSDM and CMDB architecture (preferred)
- ITIL or service management framework knowledge (preferred)
- Experience in banking, insurance, or payment operations environments (preferred)
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