• Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success • Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve • Partner with customers to define success criteria and connect product usage to meaningful business outcomes • Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams • Lead renewals with a proactive, value-driven approach and identify expansion opportunities • Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps • Share customer insights internally to influence product direction and help scale repeatable success practices • Operate with a strong bias to action and comfort navigating ambiguity