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Elite Technology

Our solutions lie at the heart of the world’s most successful law firms, accelerating their businesses

Customer Enablement Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Alaska + 3 moreAll locations: Alaska, Hawaii, Louisiana, Oklahoma

Posted

2 days ago

Salary

$120K - $138K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Develop and manage customer enablement programs aligned with business goals. • Map and analyze the customer journey to identify enablement opportunities. • Partner with Product, Support, Marketing, and Customer Success teams. • Create and maintain help center articles, training videos, playbooks, and other educational materials. • Establish customer focus groups and feedback loops. • Lead or support a team of enablement specialists. • Perform other duties as assigned to support departmental and company objectives.

Job Requirements

  • 5+ years in customer enablement, customer success, or program management.
  • Strong understanding of SaaS onboarding, training, and lifecycle management.
  • Experience with LMS platforms, content authoring tools, and analytics.
  • Excellent communication and stakeholder engagement skills.
  • Bachelor’s degree in Business, Education, or related field (Master’s preferred).
  • Familiarity with Knowledge-Centered Support (KCS) and customer journey frameworks.
  • Experience in legal tech, enterprise SaaS, or professional services environments.
  • Ability to translate customer insights into actionable strategies.

Benefits

  • Competitive Compensation Package ($120,000 - $138,000 base salary + variable component)
  • Comprehensive Healthcare Coverage (Health, Dental, Vision)
  • Retirement Savings Plan with an Employer Contribution
  • Professional Development Opportunities
  • Time Off
  • Wellness Initiatives
  • Employee Assistance Program
  • Generous Global Parental Leave
  • Calm, free premium subscription
  • Employee Discount Program

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