• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory. • Understands company service contracts and ensures maintenance and services are performed according to those plans if in place. • Follows all relevant technical procedures per QSR requirements. • Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field. • Provides product feedback on any issues/trends observed in the field and assists in developing solutions. • Reports any observed deviations from established product quality standards and specifications to appropriate in house team members. • Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation. • Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date; likewise, ensures tools, supplies, parts, etc. are well maintained and fully stocked. • Reports all complaints discovered in the field according to quality system requirements. • Attends product specific training when required. • Promotes acquisition of service agreements by advising customers on the range of services available.