• Deliver training sessions on Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Web Apps. • Train users on core computer skills such as basic navigation, switching programs, browser use, tab management, printing, and rebooting systems. • Provide instruction on navigating LifeStance resources such as the Compass site and Trailhead learning modules. • Create training materials, including videos, guides, knowledge articles, and quick reference sheets. • Build structured training programs for onboarding and ongoing skill development. • Collaborate with IT leadership to identify recurring knowledge gaps and implement targeted training solutions. • Partner with HR to integrate technology training into the new-hire experience. • Maintain up-to-date documentation for user workflows, technology systems, and best practices. • Assist with the creation of training content aligned with IT Support processes. • Contribute to Tiered Support knowledge content when needed. • Work with IT Support teams to understand common issues and develop training to reduce preventable tickets. • Provide coaching for field technicians or support personnel on effective user education strategies.