• Managing customers’ import/export brokerage and freight forwarding needs • Overseeing all operational and account management tasks throughout the lifecycle of an engagement • Demonstrating critical thinking and making key decisions on behalf of customers • Requesting and analyzing various shipping options based on price, transit time, routing, and specific requirements • Monitoring the loading, departure, transit, arrival, and final delivery of shipments • Problem solving unforeseen events relying on experience and knowledge of regulations • Serving as the direct point of contact with assigned customers to ensure prompt service • Preparing and executing documents for U.S. Customs and other agencies • Quoting rates and utilizing critical thinking for routing and carrier options • Ensuring accurate and timely billing • Maintaining and helping create company policies related to credit, pricing, account management, and service deliveries • Acting as power of attorney to sign official documents • Maintaining and organizing records for client transactions • Staying informed on legal requirements for compliance • Preparing letters of credit • Making visits to customer locations when necessary • Working with operations and within company and department policies