PROTOCALL SERVICES INC. logo
PROTOCALL SERVICES INC.

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. What You Can Expect Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Peer Support Specialist - Fully Remote in Silver City, New Mexico

Location

United States

Posted

3 days ago

Salary

Not specified

Seniority

Mid Level

Job Description

Job DetailsJob Location: Silver City, NM - Silver City, NM 88061Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment   Educational and Licensing Requirements:  High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist:  Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers   Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you!   * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

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