Title: Relief Scheduling Specialist

Location: Birmingham, AL, United States

Job Description:

Ref #

48539

Department

Business Intelligence

Job Site

Mission Pet Health

Date Published

03-10-2026

Pay Class

Full-Time

Job Description

The Relief Scheduling Specialist executes both enterprise and local Ops Strategies, creates data sets on relief staffing that are otherwise unavailable, and improves provider outcomes. The Specialist functions as a white-glove liaison, going above and beyond to support hospital needs while using data insights to build bridges with third-party providers. This position provides a unique opportunity to directly execute on improving the most important driver of organic revenue growth. This role can be flexible or hybrid. 

Responsibilities and Benefits

 

• Acts on individual responsibilities, objectives, and performance expectations in support of team goals 
• Leveraging individual skills and expertise to support the team in problem solving, decision making, and continuous improvement 
• Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates 
• Demonstrates a sense of commitment and support to direct teammates and the larger Mission Pet Health team 
• Demonstrates consistent, effective communication with internal and external clients, teammates and other departments, written and verbal. 
• Establishes rapport, builds and maintains effective working relationships 
• Practices attentive and active listening 
• Gives and receives feedback timely and appropriately 
• Adapts quickly to changing work priorities and balancing multiple projects 
• Champions innovative ideas for continuous improvement 
• Demonstrates the functional and technical knowledge needed for their role 
• Makes decisions by using a combination of analysis, experience and judgment and an understanding of department and organizational impacts 
• Continuous Improvement - Responsible for achieving KPIs and Deliverables 
• High quality level of data inputs and calculations 
• Identification of previously unknown data quality issues 
• Continuously examines personal effectiveness and seeks to make improvements as needed 
• WAG Values 
• Treats others with empathy and respect 
• Exemplifies and role models behavior associated with WAG values 
• Partners with team to focus on solutions 
• Finds a way to say yes 
• Serve as the primary point of contact and establish trusted professional relationships with hospital leaders, relief DVMs, and 3rd party partners 
• Coordinate with Hospital Leaders and Operations Analysts to understand their contract labor needs and ensure timely fulfillment 
• Use analytics and data insights to work with 3rd party relief partners to optimize shift and effective rates 
• Research, record, monitor and report how your strategic decisions and workflow impact key stakeholders 
• Translate your findings and learnings to a team to drive process improvements 
• Become a subject matter expert on all utilized tools and platforms 
• Bachelors degree and 1+ years of relevant work experience 
• Demonstrated high work ethic 
• Excellent written, verbal and interpersonal communication skills 
• High level of computer literacy 
• Strong attention to detail 
• Self-starter with strong analytical skills

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

 

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.