• Perform quality assurance (QA) audits within the area of responsibility to align performance with corporate guidelines and regulatory requirements. • Inform management by compiling data, reviewing metrics, and analyzing the root cause of process errors to recommend opportunities for continuous improvement. • Build and maintain effective working relationships with management and staff to understand their needs during the assignment process. • Evaluate compliance with Acts, policies, and procedures to ensure adherence to regulatory guidelines. • Provide high-quality customer service and ensure delivery meets expectations. • Lead root cause analysis (RCA) and calibration sessions with stakeholders to address issues effectively. • Adhere to company templates and policies, building new tools following company guidelines. • Participate in process and performance review meetings to contribute to ongoing improvement. • Assist in reviewing the reliability and integrity of financial, operating, and management information. • Maintain product, system, and process knowledge to support quality assurance and training outcomes.