Title: Associate Manager

Location: New York-NY  United States

Work Type: Hybrid

Job Description:

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Get To Know Us:

As the backbone of the investment world, SS&C is committed to excellent client service and our Investor Services teams are fundamental to the delivery of that service. Our Investor Services Managers coordinate the overall work plan, manage and monitor work in progress and cultivate strong client relationships.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Manage and mentor a team of Investor Services professionals, fostering a collaborative and high-performing work environment.

• Oversee the end-to-end processing of investor subscriptions, redemptions, transfers, and other capital activity, ensuring compliance with fund documents and regulatory requirements.

• Act as a primary point of contact for a portfolio of institutional clients, addressing inquiries, resolving issues, and building strong, trusted relationships.

• Ensure accurate and timely delivery of investor statements, capital calls, distribution notices, and other investor-related communications.

• Monitor and enhance operational workflows and procedures to improve efficiency, accuracy, and client satisfaction.

• Collaborate with internal departments, including fund accounting, legal, and compliance, to ensure seamless service delivery.

• Stay abreast of industry best practices, regulatory changes, and technological advancements in investor services.

• Develop and implement training programs for the Investor Services team to enhance their skills and knowledge.

• Participate in client due diligence meetings and present on investor services capabilities.

• Assist in the preparation of management reports and metrics related to investor activity and team performance.

What You Will Bring:

• Bachelor's Degree in Finance, Business Administration or similar field

• 6+ years' experience in Investor Services or related field financial services industry with a least 2 years in a leadership or supervisory capacity

• Excellent client relationship management skills with a proven ability to communicate effectively with institutional investors.

• Demonstrated ability to manage complex projects and work effectively with corporate executives.

• Excellent communication skills, including written, listening and presentation abilities

• Demonstrated ability to manage and motivate a team, fostering a positive and productive work environment.

• Strong knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department (e.g., AML/KYC compliance, FATCA, CRS)

• Strong understanding of various investment vehicles (e.g., private equity, hedge funds, mutual funds) and their associated investor servicing requirements.

• FINRA Series 6 or 7 license preferred but not required.

• Proficiency in investor relations software and Microsoft Office Suite (especially Excel).

• Exceptional organizational skills and attention to detail.

• Ability to work effectively in a fast-paced, deadline-driven environment.

• Strong problem-solving and analytical abilities.

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Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.

NY: Salary range for the position: $70,000 USD to $90,000 USD.