• Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base • Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale • Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live • Track and report on activation rates, identify bottlenecks, and drive continuous improvement • Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows • Partner with other customer facing teams to embed payments into customer habits and workflows • Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use • Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team • Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations • Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing • Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently • Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions • Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process • Provide deal-level input on payment-related questions and customer readiness • Synthesize customer feedback and field observations into structured, actionable input for the product team • Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities