• Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication • Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction • Proactively identify customer needs and develop solutions aligned with business priorities • Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements • Build comprehensive, man-loaded project schedules based on clearly defined scopes • Develop accurate job cost estimates grounded in detailed scheduling and resource planning • Lead end-to-end outage planning, including contingency development for scope variations and field surprises • Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution • Apply a deep understanding of EHS and quality risks inherent to each scope of work • Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements • Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback