• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards • Implement project work as per project scope, specifications, and deliverables for small-mid-sized companies and municipalities • Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so • Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process • Attend IT Roadmap meetings and make recommendations on client IT environment improvements • Great communication skills, ability to communicate technical concepts to non-technical audiences • Create and update documentation when changes occur, or when discoveries are made • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients • Receive mentoring and feedback from peers and others • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams • Review Tickets with Manager • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings • Attend monthly training & team meetings as required • Remain up-to-date with current and future technologies emerging in the industry • Maintain knowledge of the products and services we offer. • Additional duties as required