The supervisor will lead a team of remote specialists, providing daily coaching and performance feedback to ensure operational excellence in navigating health insurance enrollment and Medicaid eligibility. Responsibilities include monitoring service levels, conducting quality audits for compliance, managing performance metrics, and acting as the escalation point for complex consumer inquiries.

The Client Success Manager is responsible for ensuring customer success regarding their investment in Intercontinental Exchange solutions, focusing on sales, expansion, renewals, retention, and product adoption. They coordinate with internal teams to drive value, promote satisfaction, and act as a trusted point of contact for assigned accounts.

The Customer Success Manager will serve as the key advocate for customers, managing onboarding, adoption, retention, and expansion of the customer base by building strong relationships and providing technical guidance. Responsibilities include ensuring smooth onboarding, driving renewals, acting as a strategic advisor on security best practices, and gathering feedback to influence product improvements.

Customer Success Manager driving partner success at Concert Health