Unearth your secrets.
Customer Success Manager
Location
United States
Posted
6 days ago
Salary
$120.5K - $145K / year
Seniority
Senior
Job Description
Job Requirements
- 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company.
- Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling.
- Excellent communication skills with the ability to translate complex technical concepts into actionable insights.
- A proactive and customer-centric mindset, with experience driving renewals and expansion.
- Experience with CRM tools (Salesforce) and customer success platforms (bonus points for Vitally)
- Able to balance multiple priorities with a high level of autonomy.
Benefits
- Fully remote within the U.S. – We believe opportunity shouldn’t be limited by geography. Our remote-first approach lets us hire the best people across the United States and empowers them to do their best work from wherever they are.
- A culture of mentorship, equity, and psychological safety – We’re committed to fostering an environment where you can thrive, learn, and feel valued.
- Competitive salary & meaningful equity – Be rewarded for your contributions with a strong compensation package and a stake in our shared success.
- Flexible paid time off – We operate with a high level of autonomy and trust, giving you the flexibility to take time off as needed—no strict limits, just the expectation that you’re meeting your commitments and getting your work done.
- 14 paid holidays – Including Thanksgiving, Winter Break, and "Truffle Holidays" when the entire company takes a well-deserved day off together.
- Comprehensive health benefits – Medical, dental, and vision coverage with 80% of premiums covered for you and your dependents.
- Remote work stipend – Get set up for success with an $800 new hire stipend and $100/month to keep your workspace comfortable.
- Health & wellness stipend – $1,200/year to support your physical, mental, and emotional well-being— we believe that feeling good helps you do great work.
- Learning & development stipend – $2,000/year to invest in your growth, whether it’s courses, certifications, or industry conferences.
- 401(k) match – We match 100% of the first 6% of your contributions on every paycheck, helping you build financial security for the future.
- 100% remote + company off-sites – Twice a year, we come together in amazing locations like Hawaii, Cabo, and the Rocky Mountains to collaborate and connect.
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