• Execute routine maintenance tasks, including patching, minor upgrades, and following established Standard Operating Procedures (SOPs) for server builds and decommissioning. • Serve as the initial point of contact for Level 1-2 incidents within the ticketing system. • Troubleshoot user access, basic file permissions, and resolve simple system failures, escalating complex issues efficiently. • Utilize basic Bash or Python scripting skills to read, test, and execute existing automation scripts designed to improve daily workflows. • Apply your understanding of basic networking concepts (IP addressing, DNS lookups) to assist with server connectivity troubleshooting. • Maintain accurate system records and assist senior engineers in updating technical documentation and service data sheets.