Across town or across the country, Roadie delivers.
Customer Support Specialist
Location
United States
Posted
1 day ago
Salary
Not specified
Seniority
Mid Level
Job Description
Job Requirements
- 2+ year customer service experience, optimally with a technology or logistics company
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
- Able to quickly and efficiently problem solve and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Ability to receive and implement feedback to continuously improve quality of support provided to customers
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
- Experience with Salesforce, a plus!
Benefits
- 100% company-paid health insurance for yourself
- 401(k) with company match
- Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
- Remote-first environment
- Generous PTO
- Inclusive family leave policy that supports all new parents
- Paid Wellness Days in addition to Company holidays
- Monthly WFH stipend
- Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
- The technology you need to get the job done
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