• Provide top-notch Merchant Cash Advance (MCA) customer service & soft collections • Investigate asset information for businesses and owners using bank statements and publicly available information • Review payment modifications to avoid legal action • Notate all correspondence into the appropriate deal file • Answer inbound customer service calls, emails and chats from customers • Send outbound emails to customers • Make outbound calls to customers • Quickly help customers • Solve problems in a creative way • Document details of calls and customer interactions in the appropriate systems • Type and talk at the same time • Navigate multiple systems, programs, and screens at the same time • Respond to internal chats & phone calls