Building better relationships between government organizations and residents through community engagement software.

Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 11-50Since 2014Company Site LinkedIn

Location

North Carolina

Posted

57 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Ensure PublicInput and Customer align on project scope, goals, timelines, and expectations. • Act as a trusted advisor, translating feature concepts into value for stakeholders. • Provide hands-on configuration, testing, and troubleshooting. • Lead client training and knowledge transfer sessions. • Create Standard Operating Procedure (SOP) documentation to facilitate user adoption. • Collaborate with internal teams (e.g., sales, product, engineering, and customer success) to solve for technical and business issues and solutions. • Manage multiple concurrent implementations. • Ensure smooth transition to the Customer Success team to include a success plan for the first 6-12 months. • Identify opportunities for process improvements and contribute to refining implementation methodologies.

Job Requirements

5+ years of experience in SaaS implementation / customer onboarding, or professional services roles within a SaaS company.
Experience with configuration / customization for SaaS platforms.
Technical aptitude including working knowledge of integrations (APIs, etc.). CSS experience is a plus.
Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and build strong client relationships.
Experience in customer-facing roles.
Familiarity with GovTech and Public Sector contracts.
Basic Project Management skills
Ability to handle multiple projects in a fast-paced environment while maintaining attention to detail.
Passion for customer success and driving adoption/retention.

Benefits

Unlimited Paid Time Off
Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan for employees that pays 100% of your healthcare costs or up to $600 monthly for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.
$1,000 HSA Contribution: PublicInput will contribute $1,000 annually (spread over each month) to an employee’s Health Savings Account (HSA).
Pre-tax 401k: The company provides access to make pre-tax contributions to a 401k program.