Support Engineer
Location
United States
Posted
4 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- Experience in technical support at a software or developer tools company (or strong adjacent experience)
- Experience navigating remote work environments
- Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills with a friendly, professional tone
- Comfort using AI agents and improving training data for them
- Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups
Benefits
- Competitive compensation and equity
- 20 days paid time off every year
- 401k or RRSP
- $420/mo. wellness stipend
- 100% coverage for Health, dental, vision
- Free Ubers to and from work
- Free lunch and dinners
- Annual team offsite (previously went to Alaska, Hawaii)
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