Customer Service Representative (Patient Support)

Location: Portland, OR (Must be local to Portland or surrounding areas)

Are you passionate about helping people and delivering exceptional customer service? We’re looking for empathetic, driven Customer Service Representatives to support patients through a financial wellness program designed to make healthcare more affordable and accessible.

In this role, you’ll be the trusted voice for patients—answering questions, guiding them through their options, and helping them stay on track with payments—all while providing a first-class, white‑glove experience.

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What You’ll Do

• Serve as the primary phone contact for patients and potential patients, handling both inbound and outbound calls
• Make outbound calls including:
  • Welcome calls to newly enrolled participants
  • Follow-ups on past-due accounts
  • Service calls to non-enrolled patients
  • Special outreach campaigns aligned with our patient advocacy mission
• Educate patients on program benefits and encourage enrollment and payment activity with professionalism and empathy
• Deliver high-quality customer service as a patient advocate and brand ambassador
• Accurately document call activity, patient interactions, and outcomes using a proprietary CRM system
• Escalate concerns or complaints appropriately to ensure timely resolution
• Participate in ongoing coaching, mentoring, and quality evaluations to continuously grow your skills

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What We’re Looking For

• A strong customer service mindset—experience in retail, restaurants, call centers, or similar roles is welcome
• High school diploma or equivalent work experience preferred
• 1–2 years of phone-based customer support or call center experience preferred
• Experience in healthcare or financial services, including familiarity with HIPAA, is a plus
• Comfortable making outbound calls and discussing payments in a respectful, supportive manner
• Coachable, open to feedback, and motivated to grow
• Reliable, detail-oriented, and comfortable using technology and CRM systems

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Work Environment Requirements

• Must reside in Portland, OR or surrounding areas
• Must have a quiet, private workspace
• Workspace cannot be shared with other people during work hours

Job Type & Location

This is a Contract to Hire position based out of Beaverton, OR.

Pay and Benefits

The pay range for this position is $19.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 1, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.