Senior Digital Experience Program Manager
Location
United States
Posted
2 days ago
Salary
Not specified
Seniority
Lead
Job Description
Role Description
C2's client, a purpose-driven financial services organization that supports a portfolio of member-based fraternal brands through shared infrastructure, technology, and operational scale, seeks a Senior Digital Experience Program Manager to lead internal execution of a large-scale website and member portal replatforming initiative.
This role exists to ensure the organization is aligned, prepared, and accountable across all internal workstreams required to deliver a complex digital transformation. While an external agency leads development, this person owns internal coordination across marketing, IT, operations, compliance, and executive stakeholders, ensuring work is sequenced correctly and delivered on time.
Success in this role looks like a well-orchestrated program where content, creative, technical, and compliance efforts move in sync. This is a strong fit for someone who has led enterprise web or platform transformations and understands both the technical realities of CMS-driven builds and the operational complexity of large-scale content production.
Qualifications
- 8+ years of experience leading digital platform, website, or CMS transformation initiatives
- Proven experience managing enterprise CMS replatforming projects such as Kentico, Sitecore, Drupal, AEM, or similar
- Experience overseeing large-scale content production for website or platform redesigns
- Strong understanding of website architecture, integrations, and authentication concepts
- Experience managing cross-functional teams and complex, interdependent workstreams
- Proven ability to manage third-party vendors and system integrators
- Strong program management discipline, including risk management, planning, and governance
- Experience working with project management tools such as Smartsheet, Asana, Monday, Jira, or similar
Requirements
- Lead internal execution of a multi-phase website and member portal replatforming initiative across multiple brands
- Build and maintain integrated program plans covering content, creative, technical, compliance, and deployment workstreams
- Define roadmap sequencing, milestones, and dependencies across all phases of delivery
- Identify risks, dependencies, and critical path impacts, and proactively mitigate or escalate issues
- Coordinate cross-functional teams across marketing, IT, operations, compliance, and executive leadership
- Serve as the primary internal counterpart to the external agency program lead
- Oversee third-party vendors and system integrators to ensure accountability to scope, timeline, and quality expectations
- Build and manage content production plans, including copy, compliance review, photography, and video
- Support content inventory, prioritization, and CMS readiness for deployment
- Ensure alignment across technical integrations, including platform, authentication, and data workflows
- Track program progress, budget exposure, and scope changes, providing regular updates to stakeholders
- Coordinate User Acceptance Testing, launch readiness, and post-launch stabilization activities
Benefits
- C2 talent working 30+ hours/week for 30 consecutive business days are eligible for medical, dental, and optional vision insurance, life insurance and PTO accrual
- 401(k) retirement plan with an employer match available for enrollment after 90 days
- Client provides hardware and software
Job Requirements
- 8+ years of experience leading digital platform, website, or CMS transformation initiatives
- Proven experience managing enterprise CMS replatforming projects such as Kentico, Sitecore, Drupal, AEM, or similar
- Experience overseeing large-scale content production for website or platform redesigns
- Strong understanding of website architecture, integrations, and authentication concepts
- Experience managing cross-functional teams and complex, interdependent workstreams
- Proven ability to manage third-party vendors and system integrators
- Strong program management discipline, including risk management, planning, and governance
- Experience working with project management tools such as Smartsheet, Asana, Monday, Jira, or similar
- Lead internal execution of a multi-phase website and member portal replatforming initiative across multiple brands
- Build and maintain integrated program plans covering content, creative, technical, compliance, and deployment workstreams
- Define roadmap sequencing, milestones, and dependencies across all phases of delivery
- Identify risks, dependencies, and critical path impacts, and proactively mitigate or escalate issues
- Coordinate cross-functional teams across marketing, IT, operations, compliance, and executive leadership
- Serve as the primary internal counterpart to the external agency program lead
- Oversee third-party vendors and system integrators to ensure accountability to scope, timeline, and quality expectations
- Build and manage content production plans, including copy, compliance review, photography, and video
- Support content inventory, prioritization, and CMS readiness for deployment
- Ensure alignment across technical integrations, including platform, authentication, and data workflows
- Track program progress, budget exposure, and scope changes, providing regular updates to stakeholders
- Coordinate User Acceptance Testing, launch readiness, and post-launch stabilization activities
Benefits
- C2 talent working 30+ hours/week for 30 consecutive business days are eligible for medical, dental, and optional vision insurance, life insurance and PTO accrual
- 401(k) retirement plan with an employer match available for enrollment after 90 days
- Client provides hardware and software
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