• Act as the primary point of contact for the IT organization when Level 1 and 2 support teams are unable to resolve technical issues. • Independently perform deep-dive investigations into application behavior, database logs, and code logic to identify the root cause of reported incidents. • Develop, test, and implement code-level fixes for identified bugs within our .NET and React stack. • Manage the end-to-end lifecycle of a fix, from initial verification to overseeing its deployment through the CI/CD pipeline. • Work closely with Software Engineers to perform RCAs, ensuring that critical issues are not just patched, but structurally prevented from recurring. • Maintain a knowledge base of known issues and resolutions to empower Level 1 and 2 teams. • Participate in agile ceremonies and work with Product Owners to prioritize high-impact bugs within the development backlog. • Verify that bug fixes specifically address the reported issue without introducing regressions into the clinical environment.