• Provide technical advice and support to sales, distribution partners, and customers regarding specific applications and production processes within industry segments. • Engage with external control groups in public platforms to stay updated on market trends. • Develop and foster relationships with controls engineers at customer organizations. • Maintain regular communication with other MAEs and Technical Support colleagues across North America (Canada, United States, and Mexico) to share product and application information. • Onsite customer support for prototype startups in order to do “proof of concept”, good working knowledge of third-party PLC software, network configuration and device integration coverage including product sizing and selection. • Gather customer feedback on product and solution usage and relay it to Product Management for future development.