• Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors • Partner with AEs to drive renewals, upsells, and long-term account expansion • Translate client business goals into scoped research and audience strategies • Present insights and recommendations to senior stakeholders • Scope and manage projects across research, reporting, and audience activation • Ensure timely delivery of client outputs and escalate blockers when needed • Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials • Maintain quality control across decks, insights, and deliverables • Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering • Coordinate intake and scoping processes with internal stakeholders • Help shape client segmentation, tiering, and service model strategy • Support development of SOPs, planning frameworks, and reporting templates • Manage and coach Account Managers and Research Analysts assigned to your accounts • Provide regular feedback and growth paths aligned with Tunnl’s talent ladder • Guide junior team members through client conversations, insight framing, and audience usage strategy • Contribute to team rituals and peer support culture