• Supports and maintains Mogli’s internal Salesforce instance, providing ongoing support to teams • Technical maintenance and enhancing the features and functionality of the system • Collaborates with teams to streamline system processes to promote data integrity and accuracy • Onboarding & Offboarding: Manage the full lifecycle of user access, including new hire setup, deactivations, and license management • Permissions Management: Maintain roles, profiles, permission sets, and public groups to ensure appropriate access levels across the organization • Troubleshooting: Serve as the first line of defense for user issues, resolving login errors or permission blockers • Data Hygiene: Perform regular database maintenance tasks, including diagnostic tests, duplicate data cleansing, and data integrity checks • Mass Updates: Execute data updates and migrations using tools such as Dataloader, Workbench, and spreadsheets/pivot tables • System Monitoring: Monitor Apex jobs and other system alerts to ensure technical health • Ticket Resolution: Execute assignments and own user troubleshooting requests that have been triaged by the Salesforce Platform Manager • Reports & Dashboards: Fulfill user requests for new or updated reports and dashboards to support business intelligence needs • Feature Configuration: Utilize best practices to complete configuration changes including Flow, custom fields, and page layouts • Minor Updates: Manage smaller Salesforce modification requests that do not require complex architectural redesigns • Process Documentation: Draft and revise Salesforce documentation of processes for teams • Training Materials: Create training materials and provide user training (individual or group) • Communication: Clearly communicate the status of requests to users across departments to ensure transparency • Task Tracking: Follow the process outlined by the Salesforce Platform Manager to track the current status of all tasks for visibility within the operations team • CPQ Support: Provide support for the CPQ process and architecture • Release Readiness: Assist in evaluating and installing new Salesforce releases, ensuring the system is prepared for upgrades • App Evaluation: Support the evaluation of 3rd party tools and new features as they become relevant • Proactive Process Management: Identification of gaps and suggestions for improvements • Change Management: Supporting change management communications relating to system updates