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Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 2 moreAll locations: Alabama, Ohio, Missouri

Posted

1 day ago

Salary

$90K - $125K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting • Diagnose complex technical issues and act as an escalation point for support teams • Educate customers on best practices, new features, and optimization strategies • Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction • Conduct product demos for users or stakeholders • Analyze logs to troubleshoot API failures • Meet with customers to review usage data and success metrics • Document product bugs and feature requests for developers

Job Requirements

  • 3-5+ years of experience in technical support, sales engineering, or account management role
  • Bachelor’s degree in computer science, information technology, engineering, or related technical field
  • Ability to explain complex technical concepts to non-technical stakeholders
  • Strong active listening and relationship-building skills
  • Proactive, consultative approach to identifying risks and resolving technical issues
  • US Citizenship
  • Must have or be able to obtain a Top Secret Clearance

Benefits

  • Employee-ownership benefits
  • Enhancing customer’s mission over expanding bottom line
  • Long-term financial security for employee-owners
  • Recognition of achievements
  • Opportunities for innovation and improvement

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