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Customer Success Analyst
Location
Alabama + 2 moreAll locations: Alabama, Ohio, Missouri
Posted
1 day ago
Salary
$75K - $110K / year
Seniority
Senior
Job Description
Job Requirements
- Bachelor’s degree in data analytics, business administration, marketing, or related fields
- Ability to analyze customer data, track metrics (e.g., churn rate, usage statistics), and provide actionable insights.
- Strong communication, problem-solving, and relationship-building skills are critical for managing client relationships and reducing churn
- US Citizenship
- Must have or be able to obtain a Top Secret Clearance
- Previous experience in a client-facing role, such as customer success, consulting, or account management
- Familiarity with CRM systems (EspoCRM), project management tools, or data visualization software (e.g., SQL, Excel).
- Certifications: Certified Customer Success Management Professional (CCSMP)
Benefits
- Employee-ownership benefits
- Opportunities for professional development
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