• Serve as the primary architect of our online learning experience, owning the Thought Industries (TI) instance • Manage the relationship with our external IT Managed Service Provider (MSP) • Build sophisticated panoramas, managing complex user permissions, and ensuring seamless tech stack integration with tools like HubSpot and Stripe • Manage day-to-day tactical IT needs, including 'boots on the ground' management of physical equipment and hardware setups in our Cambridge HQ • Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices • Build and manage multi-tenant environments for large clients and our partner network • Oversee the ingestion and organization of learning assets, including SCORM files and interactive assessments • Design and maintain complex user flows, registration groups, and permission levels • Manage and troubleshoot the flow of data between the LMS and our broader tech stack • Implement and manage digital badging workflows through Credly • Design custom reports and executive dashboards within Thought Industries to track KPIs, learner progress, and revenue impact • Serve as the Tier 3 technical lead for all platform issues, resolving complex bugs, API discrepancies, or display errors • Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs • Serve as the first line of defense for staff IT issues via Slack/Email • Physically provision, set up, and ship laptops for new hires and handle asset recovery