Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

The Postpartum Call Center RN supports postpartum women by conducting telephonic patient triage within 7–10 days post-hospital discharge using clinical decision-making software to evaluate needs and offer guidance. Key responsibilities include documenting calls, tracking referrals, and facilitating communication between the consultation center and statewide physicians.

Inside Sales Representative helping pet owners enroll in training programs

The remote Patient Access Pre-Service Representative is responsible for pre-registering patients for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, provides financial counseling, and collects payments. Attention to detai...