RingCentral
A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.
Telecom Product Manager, AI
Product ManagerProduct ManagerFull TimeRemoteTeam 5,001-10,000Since 1999H1B SponsorCompany SiteLinkedIn
Location
California
Posted
58 days ago
Salary
$111.7K - $159.5K / year
Bachelor Degree4 yrs expEnglishCloud
Job Description
• Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs.
• Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics.
• Balance short-term execution (features, fixes, enablement) with long-term differentiation.
• Write high-quality PRDs, user stories, and acceptance criteria.
• Prioritize backlog using customer impact, revenue, and risk.
• Work closely with engineering through design, development, testing, and launch.
• Drive cross-functional launch readiness (sales enablement, support, docs).
Job Requirements
- 4-6+ years of product management experience, with a deep telecom/UCC/AI background.
- Proven experience delivering products in Cloud telephony, UCaaS, CCaaS, or network-based services
- Hands-on experience with AI-powered products, ideally customer-facing (chatbots, voice AI, assistants).
- Strong understanding of: SIP/PSTN basics, call routing, IVR/receptionist flows
- SaaS product lifecycle, PLG motions, enterprise requirements
- Excellent written and verbal communication skills.
- Ability to operate in ambiguous, fast-moving environments.
- Nice to Have Experience with AI/ML technologies such as NLU, RAG, speech-to-text, agentic systems.
- Experience working with regulated industries (finance, healthcare).
- Prior experience at a telecom, UCaaS, or large-scale SaaS platform company.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSA) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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