Role Description

As a Solution Architect at TruSummit, you will own the integrity and strength of the solutions recommended to our clients. You will be a trusted advisor to our clients and a mentor for other TruSummit employees working alongside you. For this position, you will need a deep understanding of the Salesforce platform and strong consulting, business acumen, and interpersonal skills to work closely with stakeholders at various professional levels to deliver complex, integrated software solutions.

Responsibilities

• Consulting & Advisory
  • Define and drive Salesforce adoption strategies that align with business goals and digital transformation initiatives.
  • Lead enterprise discovery and executive stakeholder workshops to align priorities and shape Salesforce strategy.
  • Advise clients on KPIs, success metrics, and data-driven decision-making frameworks to drive business performance at the project and long-term Salesforce strategy levels.
  • Serve as a strategic advisor to all levels of client stakeholders, translating platform capabilities into business outcomes.
  • Identify and recommend opportunities for Salesforce expansion, including AI innovations, ecosystem products, and integrations.
  • Support change management and adoption strategies to ensure long-term client success.
• Salesforce Solution Architecture
  • Own the end-to-end solution architecture, ensuring scalability, security, performance, and compliance with best practices.
  • Design enterprise Salesforce solutions that integrate declarative features, custom development, and third-party applications.
  • Lead the development of solution architecture artifacts, including diagrams, design documentation, and interface specifications.
  • Define and enforce architectural governance across projects, ensuring consistency in platform standards and reusability.
  • Act as a liaison between business and technical teams, translating functional needs into technical requirements.
  • Evaluate solution options, recommend best-fit approaches, and support proof-of-concept efforts as needed.
• Project and Solution Delivery
  • Oversee the full delivery lifecycle: scoping, design, development, testing, deployment, and post-go-live support.
  • Ensure client and project team understanding and alignment with project scope, timeline, and budget, and proactively manage scope and delivery risks.
  • Manage expectations at the stakeholder and leadership levels.
  • Actively engage in hands-on configuration and declarative build work as needed.
  • Provide accurate estimates for effort, resourcing, and delivery timelines.
  • Support backlog refinement and user story development, ensuring quality and traceability to business value.
  • Lead or support QA and deployment activities, ensuring adherence to DevOps and release management best practices.
  • Monitor solution performance and adoption, and ensure client satisfaction.
  • Monitor and escalate risks and issues, as appropriate.
  • Provide ongoing communication to TruSummit leadership and team members on project status.
• Collaboration and Enablement
  • Support pre-sales activities including scoping, solutioning, and platform demonstrations.
  • Stay current on Salesforce product releases, ecosystem updates, and industry trends.
  • Contribute to internal frameworks, tools, and delivery accelerators to improve solution quality and efficiency.
  • Mentor and guide junior consultants, ensuring delivery excellence and fostering professional growth.

Qualifications

• 5+ years of experience in management consulting, professional services, or advisory roles within a team-focused environment.
• 4+ years leading Salesforce project teams, with demonstrated experience delivering cross-functional, multi-cloud solutions.
• Proven ability to establish credibility and trust with client executives and internal teams; adept at influencing decisions and building consensus.
• Strong executive presence—confident, articulate, and able to challenge assumptions constructively while aligning stakeholders around shared outcomes.
• Exceptional written and verbal communication skills, with the ability to engage effectively across business, functional, and technical audiences.
• Highly organized and self-directed, with the ability to manage competing priorities and multiple initiatives with minimal oversight.
• Demonstrated ability to navigate and lead within complex organizational and technical environments; skilled in identifying root causes, analyzing data, and recommending sound solutions.
• Deep understanding of Salesforce’s role in the broader enterprise technology landscape.
• Expertise in Salesforce declarative configuration tools, e.g., Flow Builder, Lightning App Builder, and Platform Events.
• Practical experience with formal delivery methodologies (Agile, Scrum, Waterfall), with a strong understanding of project (SDL) lifecycle best practices.
• Bachelor's degree in Business, Computer Science, Engineering, Marketing, Finance, or a related field; advanced degrees or professional qualifications are a plus.
• Salesforce Certifications required: Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant.
• Remote/Telecommute position with the ability to travel up to 30%.

Preferred Qualifications

• Master’s degree in Business, Information Systems, or a related field is highly advantageous.
• Advanced Salesforce certifications or accreditations in specialized areas such as Manufacturing Cloud, CPQ, Marketing Cloud, Data Cloud, Revenue Cloud, or Health Cloud.
• Active participation in the Salesforce ecosystem, including engagement in the Trailblazer Community, speaking engagements, or recognition such as Salesforce MVP or MVP nominee.
• Familiarity with DevOps frameworks and tooling for Salesforce, including experience with Azure DevOps, Jira, or equivalent platforms to support CI/CD and release governance.

Benefits

• Competitive salary – reviewed annually.
• Performance bonus.
• Unlimited Paid time off.
• Medical, Dental, and Vision insurance.
• Flexible working schedule.
• Employer-Matching 401k Retirement Plan.
• Funding for each employee's professional development (Salesforce Certification, PMP, etc.).
• Reimbursement for health club memberships & internet/phone.
• Certification exam bonus.
• Life and disability insurance.
• Company Laptop.
• Charity & Volunteer Days.
• Team celebrations and presidents club for all employees!