Role Description

To be the main point of contact for students in the Brandywine Virtual Academy. This position communicates with students, families, & school district partners to help them understand the program and maneuver through the BVA systems. This position is also responsible for understanding the supports needed for students to be successful in their online learning.

Essential Job Responsibilities

• Monitor and communicate student progress to stakeholders
• Resolve student questions by connecting the student with supporting resources
• Teach students self-advocacy skills
• Help students learn how to communicate curriculum questions to their teachers
• Ensure students and stakeholders understand student progress
• Help with low level technical issues and escalate when necessary
• Promote BVA/PVA resources, events, and activities
• Refer students to academic and attendance interventions
• Assist students and families through the orientation process
• Maintain ongoing regular contact with students, families, and districts
• Maintain a Virtual Office presence as needed
• Support homeroom/advisory responsibilities per district or BVA request
• Maintain a safe and supportive environment for students to thrive and engage onsite at BVA/PVA locations
• Achieve proficiency in Learning Management Systems, Student Information Systems, and other district/BVA supported technologies
• Perform other tasks as requested by the Student Support Liaison

Family & District Support

• Communicate with families and district personnel to answer their questions regarding the program to include virtual meetings, in-person orientations, and traditional forms of communication (phone/email/messaging apps)
• Explain student data and how to check students' grades and progress
• Highlight student achievement & escalate concerns when appropriate
• Support student-centered activities to include newsletters and clubs
• Communicate important dates for district testing (PSSA's, SAT's, etc.)
• Participate in district partner meetings
• Attend student-teacher conferences as requested
• Assist districts with course selection
• Work with registrars and districts to quality check student enrollments
• Support families and districts with academic and attendance interventions

Qualifications

• Bachelor's Degree in education or related field
• Experience as an instructional assistant or teacher preferred
• Experience troubleshooting computer- and technology-related issues preferred

Essential Job Skills

• Excellent customer service and communication skills
• Good organizational skills
• Strong technical aptitude and problem-solving skills

Requirements

• Ability to read, analyze, and interpret technical procedures and software manuals
• Ability to write effective reports, correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from supervisors, staff, students, and parents
• Ability to apply basic mathematical concepts in the performance of routine assignments
• Ability to work as part of a technical and educational team, coordinating work with others and escalating requests as necessary
• Ability to troubleshoot Tier 1 technical issues
• Knowledge of PC and Mac operating systems
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to apply sound judgment to resolve conflicts and solve problems
• Ability to establish and maintain effective relationships with students, staff and parents
• Skill in oral and written communication
• Ability to communicate clearly and concisely
• Excellent organizational skills
• Ability and desire to learn new technologies

Clearances Required

• Act 34, 151 and FBI Clearances

Salary

Project; Band 11, 200-day calendar $23.52-$29.40/hr, based on experience

Schedule

200 days per year (summer off), 7.5 hours per day/ 5 days per week

Location

The position's primary location will be Hybrid Work from Home. The successful candidate will also be required to attend or travel to the CCIU Education Service Center - 455 Boot Rd. Downingtown, PA and other sites as needed.

Company Description

Chester County Intermediate Unit is an Equal Opportunity Employer. Chester County Intermediate Unit ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Chester County Intermediate Unit has a policy of active recruitment of qualified minority teachers and non-certified employees. Any individual needing assistance in making application for any opening should contact the Department of Human Resources at 484-237-5085.