Role Description

The Trading Floor Analyst plays a key role within the Trading Room (Mission Control) environment, providing real-time oversight and operational direction for the Sears Home Services field repair network. This role is responsible for analyzing operational performance, identifying trends and risks, and making real-time decisions to optimize business outcomes. The Analyst works across multiple functional areas including:

• Technicians
• Parts logistics
• Fleet
• Claims
• Communications
• Recruiting
• Onboarding
• Training

The position requires independent judgment in a fast-paced environment, where the Analyst must:

• Assess competing priorities
• Determine appropriate courses of action
• Drive alignment across stakeholders

The position also contributes to AI-driven operational development by helping design, prototype, and test AI agents that support operational monitoring, decision support, and workflow automation.

Qualifications

• Bachelor's degree in Business, Operations, Computer Science, Engineering, Data Analytics, or a related field
• 3-4 years of experience in operations, analytics, technology, or related role
• Strong analytical and problem-solving skills
• Ability to analyze operational data and identify patterns, risks, or operational improvement opportunities
• Strong organizational and coordination skills across multiple teams
• Ability to work in a fast-paced operational environment where timely responses are required
• Ability to exercise independent judgment when evaluating operational conditions and recommending appropriate responses
• Interest in AI technologies, automation, and data-driven operations
• Strong communication skills and ability to follow through on operational tasks

Requirements

• Bachelor's Degree
• 3-4 years of related experience
• Up to 25% travel
• 18 years of age or older

Job Duties/Responsibilities

• Analyzes and interprets real-time operational dashboards and field service performance data to identify trends, risks, and operational improvement opportunities
• Evaluates operational issues and determines appropriate response actions, including prioritization of service disruptions and performance gaps
• Leads cross-functional response efforts and directs follow-up actions, ensuring alignment on operational priorities and timely resolution of issues
• Assesses the impact of operational decisions and recommends adjustments to improve service performance and business outcomes
• Drives the development and refinement of Trading Room monitoring processes, operational analytics tools, and reporting frameworks
• Partners with cross-functional stakeholders across field operations to align on priorities and influence execution of operational strategies
• Delivers actionable insights and recommendations to leadership regarding field service performance, risks, and operational trends
• Designs and evaluates AI agents that support operational monitoring, analysis, and workflow automation
• Leads collaboration with technical resources to develop and implement AI-driven tools supporting Trading Room activities
• Establishes processes and protocols for building and deploying operational AI solutions
• Identifies workforce trends and recommends strategies to support technician recruiting and retention based on operational data
• Engages directly with technicians and field professionals to assess operational challenges and inform business decisions
• Develops and maintains strategic partnerships with schools, training programs, and workforce organizations to support technician pipeline initiatives
• Designs and pilots new approaches for attracting, training, and managing home service professionals using technology and AI
• Collaborates with leadership to define, refine, and evolve Trading Room responsibilities, processes, and operating model