• Act as the functional lead on Salesforce implementations, owning discovery and requirements gathering, solution design and platform configuration strategy • Translate business requirements into scalable Salesforce solutions using clicks, not code • Lead client discovery sessions and workshops to uncover business needs and identify gaps • Serve as the Experience Cloud expert, designing and configuring partner and customer-facing portals • Guide solutioning efforts across Sales Cloud and Service Cloud, ensuring alignment with business objectives • Partner with Business Analysts, Technical Architects and QA teams to ensure solution scalability within the confines of testable user stories, acceptance criteria, and platform best practices • Present platform capabilities to clients in a relatable, non-technical way • Review configurations and solution design to ensure adherence to best practices • Support pre-sales and scoping discussions when needed, especially for Experience Cloud deals