Role Description

GovCIO is currently hiring for a User Interface (UI)/User Experience (UX) and Communications Designer to support the Product Delivery Service (PDS) Front Office, the Office of the Chief Technology Officer (OCTO), and the Chief AI Officer (CAIO). This position is part time and will be fully remote within the United States.

This role blends user experience design, visual design, and strategic communications, helping translate complex technology and AI initiatives into clear, engaging digital and visual experiences that support VA’s mission of improving Veterans’ lives through better software and technology.

• Support PDS, OCTO and CAIO leadership and product teams by developing website designs, digital experiences, visual storytelling, and communications materials.
• Strengthen VA’s technology and AI brand presence.
• Improve clarity of technical initiatives and enhance communication of innovation across the organization and to external audiences.
• Design and maintain modern, user-focused web experiences across PDS, OCTO and CAIO digital properties, including SharePoint and public-facing sites.
• Support website redesign and content organization to improve usability, accessibility, and engagement.
• Translate complex technical data and program metrics into compelling visualizations.
• Create dashboards, charts, infographics, and visual summaries that communicate impact, outcomes, and innovation across key VA initiatives.
• Collaborate with portfolio leads, product managers, and stakeholders to design user-centered digital experiences.
• Conduct user research and apply insights to improve workflows, interfaces, and digital tools.
• Ensure all designs meet Section 508 accessibility requirements and align with the VA.gov Design System where applicable.
• Work closely with PDS Front Office, OCTO and CAIO leadership, communications teams, and product teams to support evolving priorities.
• Participate in Agile workflows, design reviews, and stakeholder discussions to iterate quickly and deliver high-quality solutions.

Qualifications

• Bachelor's with 8+ years (or commensurate experience)
• 7+ years of professional design experience
• 5+ years of UI/UX design experience
• Strong portfolio demonstrating digital design, visual storytelling, and UX/UI work
• Experience designing websites, digital experiences, and communications materials
• Experience with design and prototyping tools such as InDesign, Adobe Creative Cloud, Figma, Sketch, or similar
• Experience creating data visualizations and visual communications for technical or executive audiences
• Understanding of Section 508 accessibility standards
• Strong communication skills with the ability to translate complex technical concepts into clear visuals and narratives

Requirements

• Experience supporting technology, AI, or innovation initiatives
• Experience working with the Department of Veterans Affairs or other federal digital services
• Familiarity with VA.gov Design System standards
• Experience designing SharePoint sites or enterprise digital platforms
• Experience working within Agile software development environments
• Experience with tools such as JIRA, Github, Rally, ServiceNow Agile, or similar
• Agile certification (CSM, PMI-ACP, SAFe Agilist, or similar)

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

Company Description

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.