• Guide customers through their entire product journey—from initial implementation and technical onboarding, through development and testing, all the way to production deployment • Build custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases • Lead technical discovery sessions with prospects and customers to understand their requirements and design optimal implementations • Assist with competitive evaluations by providing benchmarks, designing fair comparison tests, and helping customers evaluate our models against alternatives • Troubleshoot production issues for customers using our streaming and async APIs • Provide technical guidance on architecture, scaling, data privacy, and best practices for integrating our APIs • Create proofs-of-concept that demonstrate the "art of the possible" with Speech AI • Travel to customer sites for technical workshops, implementation support, and relationship building with key accounts