Aramark logo
Aramark

Aramark is an award-winning facilities management, foodservice, and uniform provider founded in 1959. The company serves wide-ranging industries, and its client

Customer Success Consultant

Customer Success ManagerCustomer SuccessFull TimeRemoteMid LevelCompany Site

Location

Maryland

Posted

1 day ago

Salary

$60K - $65K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory • Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations • Achieve established targets and goals; report business results • Create and manage a robust sales pipeline by leveraging internal reports, databases and tools • Following the company’s deployment of Salesforce, maximize Salesforce utilization • Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews • Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs • Facilitate client’s official connection with suppliers and resolve any client issues • Schedule and conduct meetings mostly via phone, video and email with assigned Avendra clients, colleagues and partners • Meet and exceed metrics and sales targets to grow revenue in an assigned territory by articulating the features and benefits of suppliers and programs • Conduct continuous research and possess an understanding of Avendra’s broad supply chain offering and your assigned territory and clients • Train customers on Avendra’s website, suppliers, programs, and reports • Share industry and market insights, and present insights and innovative ideas and approaches with leadership to continuously improve customer satisfaction and ensure successful retention of accounts.

Job Requirements

  • Minimum two (2) years of sales or related customer success experience
  • Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills
  • Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot and Avendra’s proprietary CRM system Pivotal
  • General business skills
  • Excellent organizational and time management skills with an ability to work effectively in a matrixed organization
  • Excellent oral and written communication and presentation ability that include well-honed listening skills

Benefits

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage

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