Nory logo
Nory

AI-powered restaurant management system that predicts sales, plans labour & optimises inventory for consistent profits.

Customer Happiness Manager

Location

New York

Posted

1 day ago

Salary

$70K - $87K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Communicate with customers via phone, email and chat to provide support and build lasting relationships • Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling • Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters • Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements • Hire, train, and manage an additional team member to delegate the responsibilities above.

Job Requirements

  • At least 5 years of experience in customer support or marketing.
  • Empathetic problem solver with excellent written and verbal communication skills.
  • Skilled at building long-term relationships and proactive in improving processes.
  • Purposeful and driven, passionate about achieving results and making an impact.
  • Positive attitude, solution-oriented mindset, and accountability in commitments.
  • Open to feedback, continuously learning, and a team player who values empathy and compassion.
  • Extensive experience in the NYC parenting or education market is a plus.

Benefits

  • Health, Dental, and Vision Benefits
  • 401K Plan Eligibility: Available for staff who have worked at NORY for 12+ months
  • PTO Program
  • Paid Holidays

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