• The Dynamics 365 Sales CRM Architect (Associate Director) is responsible for owning the enterprise architecture, technical strategy, and long‑term evolution of Guidehouse’s CRM platform. • This role serves as the technical authority for Dynamics 365 Sales, ensuring solutions are scalable, secure, and aligned with business and technology strategy. • Partners with business and IT leadership to define CRM platform strategy, roadmap, and architectural direction. • Collaborates with stakeholders to shape and validate business requirements, ensuring alignment with enterprise CRM standards and long-term platform goals. • Reviews business requirements and functional specifications to define and approve solution architectures and technical design approaches. • Provides architectural guidance and estimation oversight to support planning, business cases, and prioritization decisions. • Applies advanced technical and architectural expertise to recommend scalable, secure, and sustainable solutions that meet enterprise business needs. • Establishes and enforces architecture standards, design patterns, and best practices across Dynamics 365 Sales and the Power Platform. • Oversees the design, development, testing, and implementation of CRM solutions, ensuring adherence to SDLC controls and enterprise governance. • Evaluates Dynamics 365 Sales and Power Platform OOTB capabilities, low-code, and custom development options, balancing speed, cost, risk, and maintainability. • Stays current with Microsoft roadmap, platform capabilities, and industry trends to ensure Guidehouse CRM tooling remains modern and strategically positioned. • Provides technical leadership across multiple initiatives and workstreams, guiding Technical Leads and senior developers. • Serves as an escalation point for complex CRM issues, overseeing root cause analysis and ensuring systemic resolutions. • Partners with cross-functional IT teams to ensure reliable operations, integrations, and platform health across environments.