• Design, prepare, and deliver engaging live (in-person and virtual) training sessions on core sales skills, product knowledge, business acumen, and field-driven best practices. • Adapt and customize training to address real-time business challenges, team needs, and changing market dynamics. • Serve as the primary facilitator for ongoing product launches, new sales initiatives, and seasonal campaigns, ensuring training translates into actionable sales performance. • Act as an embedded performance partner to sales leaders, frontline sales teams, and agency partners, conducting hands-on coaching, skill assessments, and progress reviews. • Diagnose skill gaps, develop individualized or team-based coaching plans, and follow through with accountability check-ins and ongoing support. • Build strong relationships in the field, becoming a trusted resource for leadership, training, motivation, and problem-solving. • Own performance outcomes for assigned agents and/or sales teams by setting clear performance improvement objectives and tracking post-training impact. • Partner with sales leadership to identify underperforming teams/individuals and deploy targeted interventions to rapidly address sales challenges and opportunities. • Analyze sales metrics and results, using data to guide where, how, and with whom interventions are most needed. • Celebrate and recognize wins to drive a high-performance culture and inspire teams to achieve their business goals. • Actively solicit participant feedback after each training or coaching session, using insights to continuously refine content, delivery, and approach. • Share trends, success stories, and field intelligence with the broader learning team to inform overall program effectiveness. • Champion a growth mindset, embodying and promoting continuous learning within the agent and sales network. • Collaborate with sales leaders and cross-functional teams to design learning solutions and ensure alignment to real-world sales processes and needs. • Contribute to curriculum development, scenario building, and resource creation based on ongoing field observations and feedback.