• Provides telephonic professional nursing services in support of client funded contracts. • This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals. • Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. • Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes • Educator: Complete patient teaching in relation to the use of products • Participates in program specific customer meetings and training sessions. • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. • Performs special projects and performs other duties as it pertains to specific contract performance.